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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

When selecting the correct shipping option we require you to choose the shipping zone that your delivery is to be delivered. The cart will automatically choose the shipping class for you.

Shipping Zones: Northern Ireland, UK Mainland & Republic of Ireland.
Shipping Classes: Small Product, Large Product & Gas Refills.

GAS REFILL DELIVERY:
Delivery available to BT17, BT27, BT28, BT29, BT67 - £3.60

SMALL PRODUCT:
Northern Ireland - £7
Republic of Ireland - £10
Scotland Wales & England - £7

PALLET PRICING:
Northern Ireland - £36
Republic of Ireland - £50
Scotland Wales & England - £55

Which payment methods are accepted in the Online Shop?

All major Debit & Credit Cards are accepted via Worldpay secure shopping. We also accept all major Debit & Credit Cards via Paypal (NB you do not need a Paypal Account to pay by Paypal), we accept all major Debit & Credit Cards instore if you want to buy online but pay when picking up instore.

How long will delivery take?

Please place your orders by 12:30pm for next day delivery.

How secure is shopping in the Online Shop? Is my data protected?

Both Worldpay and Paypal take credit card details securely via a secure server - look for the padlock in the url box of your browser and https in the url. We do not take store credit card details on our servers.

What exactly happens after ordering?

After ordering you receive a confirmation email of your order. depending on delivery method selected we will endeavour to ship your order that day if you placed your oder by by 12:30pm for next day delivery or ship the following day.

Do I receive an invoice for my order?

Yes the system will ship an invoice with your delivery.

   
       
   
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